Refund policy and cancellation terms
Understand our refund policy, cancellation terms, and how to request refunds.
We want you to be completely satisfied with JobIntel.ai. This guide explains our refund policy, cancellation terms, and the process for requesting refunds when applicable.
Our Refund Policy
JobIntel.ai offers refunds under specific circumstances to ensure customer satisfaction while maintaining fair business practices.
Refunds are processed according to the payment method used and may take 3-10 business days to appear in your account.
Refund Eligibility
Billing Error Refunds
Refunds for confirmed billing errors and duplicate charges are processed immediately.
Technical Issue Refunds
Refunds may be granted for service disruptions caused by technical problems on our end.
Monthly Subscriptions
Monthly subscriptions are generally non-refundable, but access remains until the end of the billing period.
Enterprise Plans
Enterprise plans have custom refund terms as outlined in your service agreement.
How to Request a Refund
Requesting a refund is straightforward. Contact our billing support team with your request and we'll review your eligibility.
Please provide your account email, reason for refund, and any relevant details to help process your request quickly.
Refund Request Process
Contact Billing Support
Email our billing team at billing@jobintel.ai or use the contact form.
Provide Account Details
Include your account email and subscription details in your request.
Explain Your Situation
Let us know why you're requesting a refund - this helps us improve our service.
Wait for Review
We'll review your request within 2 business days and respond with next steps.
Cancellation Terms
You can cancel your JobIntel.ai subscription at any time without penalties or cancellation fees.
After cancellation, you'll retain access to premium features until the end of your current billing period.
- Cancellations take effect at the end of your current billing cycle
- No cancellation fees or penalties apply for any plan
- You can reactivate your subscription anytime with full data restoration
- Refunds are only granted for billing errors or technical issues
- Monthly subscriptions provide access until the end of the paid period
Special Circumstances
We understand that exceptional circumstances may warrant special consideration for refunds outside our standard policy.
Each case is reviewed individually to find a fair solution for both parties.
Exception Cases
Technical Issues
If technical problems prevent you from using our service, we may offer refunds or credits.
Billing Errors
Billing mistakes are corrected immediately with full refunds for overcharges.
Account Compromises
Unauthorized charges due to account security breaches are promptly refunded.
Service Outages
Extended service disruptions may qualify for partial refunds or service credits.
Refund Policy FAQ
Refunds typically take 3-10 business days to appear in your account, depending on your payment method. Credit card refunds are usually faster than bank transfers.
If you contact us within a few days of an unwanted charge, we may be able to process a goodwill refund, especially for annual subscriptions.
Your account data is retained for 90 days after cancellation. If you return within this period, all your data will be restored.
All subscription fees are potentially refundable under our policy. We don't charge any non-refundable setup or cancellation fees.
Need Help with a Refund?
Contact our billing support team to discuss your refund request or cancellation.
Related Billing Topics
Learn more about managing your subscription and billing