File upload issues and solutions
Troubleshoot common file upload problems including size limits, format errors, and network timeouts.
Experiencing issues uploading your CV, documents, or other files to JobIntel.ai? This comprehensive guide covers common upload problems and provides step-by-step solutions to get your files uploaded successfully.
Common Upload Problems
File upload issues can occur due to various factors including file size, format compatibility, browser settings, or network connectivity.
Common Issues
File Too Large
The file exceeds the maximum size limit allowed by JobIntel.ai (typically 10MB for most documents).
Unsupported Format
The file format is not supported. We accept PDF, DOC, DOCX, TXT, and common image formats.
Network Timeout
Slow internet connection causing upload to timeout before completion.
Browser Issues
Browser restrictions, disabled JavaScript, or outdated browser version interfering with upload.
File Size and Format Requirements
Understanding JobIntel.ai's file requirements helps prevent upload issues before they occur.
Requirements
Maximum File Size
Documents: 10MB maximum. Images: 5MB maximum. Ensure your files are within these limits.
Supported Formats
Documents: PDF, DOC, DOCX, TXT. Images: JPG, PNG, GIF, WEBP. Archive: ZIP (limited use).
File Name Requirements
Use standard characters, avoid special symbols, keep names under 255 characters.
Quality Guidelines
For best results, use high-quality scans and ensure text is readable in PDF documents.
Network and Browser Troubleshooting
Most upload failures are related to network connectivity or browser configuration issues.
Network & Browser Fixes
Check Internet Connection
Ensure stable internet connection. Test with other file uploads or speed tests.
Clear Browser Cache
Clear browser cache and cookies, especially for jobintel.ai domain.
Disable Browser Extensions
Temporarily disable ad blockers and security extensions that might block uploads.
Try Different Browser
Test upload in a different browser (Chrome, Firefox, Safari, Edge) or incognito mode.
Advanced Upload Solutions
If basic troubleshooting doesn't work, try these advanced techniques for successful file uploads.
- Compress large files using PDF compression tools or reduce image quality
- Convert documents to PDF format for better compatibility
- Upload during off-peak hours for better network performance
- Use wired internet connection instead of WiFi for large files
- Temporarily disable firewall or VPN if upload consistently fails
- Break large documents into smaller sections if possible
- Contact your IT department if uploading from corporate network
File Upload FAQ
This usually indicates a network timeout or browser issue. Try using a different browser, clearing your cache, or uploading during off-peak hours when your internet connection is more stable.
Currently, JobIntel.ai supports single file uploads in most areas. Upload files one at a time to avoid conflicts and ensure each upload completes successfully.
This often happens with scanned documents. Create your PDF at higher resolution (300 DPI minimum), use 'High Quality' settings when converting to PDF, or try uploading the original document format if available.
If upload progress stalls for more than 5 minutes, cancel and try again. Check your internet speed, try a smaller file, or contact support if the issue persists. Large files may take several minutes on slower connections.
Still having upload problems?
Our technical team can help diagnose specific upload issues and provide personalized solutions.
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