Troubleshooting login and authentication issues
Resolve common login problems, password resets, and authentication errors.
Having trouble logging into your JobIntel.ai account? This guide covers the most common login issues and provides step-by-step solutions to get you back into your account quickly and securely.
Common Login Problems
Login issues can range from forgotten passwords to browser-related problems. Most authentication errors can be resolved with simple troubleshooting steps.
Common Issues
Incorrect Email or Password
Double-check your email address for typos and ensure Caps Lock is off when entering your password.
Account Locked
Multiple failed login attempts may temporarily lock your account for security reasons.
Browser Issues
Outdated browsers or disabled cookies can prevent successful authentication.
Network Problems
Poor internet connection or firewall settings may block login requests.
Password Reset Process
If you've forgotten your password or suspect it's been compromised, resetting it is the fastest way to regain access.
How to Reset Your Password
Click 'Forgot Password'
On the login page, click the 'Forgot Password' link below the password field.
Enter Your Email
Provide the email address associated with your JobIntel.ai account.
Check Your Email
Look for a password reset email in your inbox (check spam folder if needed).
Create New Password
Click the reset link and create a strong new password following our security guidelines.
Browser and Cache Issues
Browser-related problems are among the most common causes of login failures. Clearing your cache and cookies often resolves these issues.
Browser Troubleshooting
Clear Browser Cache
Clear your browser's cache and cookies, especially for jobintel.ai domain.
Disable Extensions
Temporarily disable browser extensions that might interfere with authentication.
Try Incognito Mode
Test logging in using your browser's private/incognito mode.
Update Your Browser
Ensure you're using the latest version of your web browser.
Two-Factor Authentication Issues
If you've enabled 2FA and are having trouble with authentication codes, here's how to resolve common problems.
- Ensure your device's time is synchronized correctly
- Check if your authenticator app is up to date
- Use backup codes if your primary 2FA method isn't working
- Contact support if you've lost access to your 2FA device
- Disable and re-enable 2FA if codes consistently fail
Login Issues FAQ
This usually means your email or password is incorrect. Try resetting your password or check for typos in your email address. Also ensure your account hasn't been locked due to multiple failed attempts.
Check your spam/junk folder first. If still not found, ensure you're using the correct email address. The email may take a few minutes to arrive. Contact support if you don't receive it within 10 minutes.
Account locks due to failed login attempts typically last 15-30 minutes for security. You can also try resetting your password immediately to regain access, or contact support for assistance.
Yes, JobIntel.ai supports Google OAuth login. Click 'Sign in with Google' on the login page. Make sure you're using the same email address associated with your JobIntel.ai account.
Still having login trouble?
If these steps don't resolve your login issues, our support team is here to help.
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