Refund Policies
Our refund policies are designed to be fair and transparent
Eligibility
New subscribers within trial period
Timeframe
Within 14 days of subscription start
Coverage
100% refund of subscription fees
Conditions
- First-time subscriber
- Account in good standing
- No violation of terms of service
Eligibility
All active subscribers
Timeframe
Within 30 days of billing error
Coverage
Refund of incorrect charges only
Conditions
- Confirmed billing error
- Technical issue on our end
- Duplicate or unauthorized charges
Eligibility
Active subscribers with issues
Timeframe
Within 48 hours of issue
Coverage
Prorated refund based on downtime
Conditions
- Report issue within 48 hours
- Not during scheduled maintenance
- Core functionality affected
How to Request a Refund
Simple 3-step process for your refund request
Contact Support
Send us an email with your refund request and reason
Provide your account email, subscription details, and the specific reason for the refund request
Verification Process
We review your account and eligibility
Our team reviews your account status, subscription history, and refund eligibility within 24 hours
Refund Processing
Approved refunds are processed to your original payment method
Refunds typically appear in your account within 5-10 business days, depending on your payment provider
Non-Refundable Items
The following items are not eligible for refunds
- Subscription fees for services already rendered
- Premium add-ons purchased separately from main subscription
- Third-party service fees (payment processing, etc.)
- Custom enterprise features or integrations
- Data export or migration services
- Already completed consulting or coaching sessions
Refund Processing Timeline
Expected timeframes for different payment methods
Refund to original card used
Refund to original PayPal account
May require additional verification
Apple Pay, Google Pay, etc.
Important Note
Processing times may vary during peak periods or holidays. You will receive an email confirmation once your refund has been processed.
Need Help?
Our support team is here to help with all your refund questions
Email: support@jobintel.ai
Subject: Include "Refund Request" in subject line
Response Time: Within 24 hours
Please include your account email and reason for refund request.
Email: billing@jobintel.ai
Phone: Available on request
Hours: Monday-Friday, 9 AM - 6 PM PST
For urgent billing issues or payment disputes.